Ungoverned AI a Growing Compliance Risk

When AI agents start taking actions rather than merely answering questions, the integrity of their knowledge source becomes a compliance problem. Knowledge management vendor eGain has released a set of platform connectors designed to anchor Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and the Cursor developer environment to a single governed knowledge repository.

Make records capture easy to drive adoption

Records & Information Management Month 2026 is underway. After years of working with organisations on records and information management, one lesson stands out clearly: if you want records captured, make capture easy.

Industry Insider

  • Healthcare Data Fuels Cybercrime Economy

    Stolen healthcare data is being traded through a mature global underground economy spanning ransomware groups, access brokers and fraud marketplaces, new TrendAI research reveals.

  • Legacy Systems Leave NSW Unis Open To Attack

    All 10 public universities in New South Wales have deficiencies in their IT and cyber security controls, the NSW Auditor-General has found, with weak management of legacy systems leaving the sector exposed to data breaches and system failures.

  • Most enterprises lack data foundation for AI

    Nearly 80% of enterprise IT leaders say limited data access is constraining their AI and data initiatives, despite most organisations reporting active AI integration across core business processes, according to a new Cloudera survey.

  • Your Organisation Has a Knowledge Management Problem. It Just Doesn't Know It Yet

    Ask most people what Knowledge Management means and they'll mention a chatbot. Or a FAQ database. Or the system the contact centre uses to answer customer calls faster. They're not wrong. That is KM. But it's one room in a very large house. And while everyone's focused on that room, the rest of the house is quietly falling apart.