The Intelligent Document Processing (IDP)) market is going through an interesting phase - a lot of new players have entered the market and all of them make similar claims about their AI and use of Machine Learning Technologies. We have worked with customers who were led to believe that they are using an AI platform for IDP but found out very late in the process that the product used very minimal machine learning. Just enough to give them a check in the box that they are using ML but hardly enough to make a difference for the customers.

Trying something new and pushing beyond the standard way of operations is essential for innovative and forward-thinking operations. Even prior to COVID-19 upending our world and accelerating the widespread uptake of digital solutions, we went through our very own digital transformation at Melton City Council.