Operational issues, customer service, cost reduction and GST dominate the agendas of most of Australia's small retailers as opposed to e-commerce, according to the latest research.

The stocks of many of the former heavyweights of the information management industry have come back with a vengeance.

Some industries are starting to set up a public key infrastructure (PKI) to use digital signatures to secure electronic documents.

The Australian government is beginning development of a digital signature process for use by Australian businesses in dealing with public sector agencies.