Articles

NICE CXone digitally transforming GWA’s contact centres

GWA Group Limited (GWA), one of Australia’s leading suppliers of building fittings and fixtures, has implemented NICE CXone as part of its digital transformation and technology overhaul to support its transition to a digital-first cloud contact centre platform.

Peppol. What is it, and how will it help my business?  

Over the past few months, we’ve seen some important announcements made by the Australian Government in relation to e-invoicing. The main being its commitment of $15.3 million to accelerate e-invoicing and support the Treasury and the Australian Peppol E-Invoicing Authority (run by the ATO).

The Differences Between Microsoft 365 Backup and Retention

Simply put, retention and backup mean different things to different people within your organization depending on their sphere of responsibility. In IT, “backup” means making sure the content can be recovered and made available to users in case the need arises. “Retention” on the other hand, to the IT Guy just means “how long before the backed-up content can be deleted.”

Thinking of Buying a Document Scanner? Consider This!

So, you’ve decided to go digital.  For many organisations this starts with the desire to “go paperless”, scanning existing documents and digitising manual paper-based business processes. For many the first thought is to go out and buy a scanner, depending on the project your best solution may just be to rent one

A sovereign Australian government data framework

The federal government set an example for state and territory counterparts in early June when it announced that all relevant government data under the Digital Transformation Agency’s hosting certification framework will soon need to be stored only in either ‘certified assured’ or ‘certified strategic’ data centres.

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